Privacy Policy

This Privacy Policy explains how ForgeSpex ("ForgeSpex", "we", "us", or "our") collects, uses, and protects personal information when you visit forgespex.com (the "Website") or contact us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

1. Information we collect

Information you give us. When you submit our contact form or email us, we collect the information you choose to provide, typically your name, company, email address, the type of inquiry, and any message you include.

Information collected automatically. When you visit the Website, we use Google Analytics and our hosting provider to record standard technical data such as your IP address, browser type, device information, pages viewed, and the date and time of your visit.

We do not intentionally collect sensitive personal information, and we ask that you not send it to us through the Website.

2. How we use your information

We use personal information to:

• respond to your inquiry and communicate with you about our services;
• provide, and follow up on, services you request;
• operate, maintain, and improve the Website; and
• meet legal and security obligations.

We rely on your consent to use the information you submit for these purposes. You may withdraw consent at any time (see "Your rights" below), though this may limit our ability to respond to you.

3. How we share your information

We do not sell your personal information. We share it only as needed with:

• Service providers who help us operate, including our website hosting provider (Google Firebase / Google Cloud), our email provider (Google Workspace), and any analytics provider we use. These providers process information on our behalf under their own terms and security obligations.
• Legal and safety recipients, where we are required to disclose information by law or to protect our rights, users, or others.

4. Cookies and analytics

We use Google Analytics to understand how visitors use the Website. Google Analytics uses cookies to collect this information. You can control cookies through your browser settings, or opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

5. International transfers

Some of our service providers (including Google) may store or process information on servers located outside Canada, including in the United States. Where information is processed in another country, it may be subject to the laws of that country. We take reasonable steps to ensure it remains protected consistent with this Policy.

6. Data retention

We keep personal information only as long as needed for the purposes described in this Policy, for example to respond to and follow up on your inquiry, and as required to meet legal obligations. We delete or de-identify information when it is no longer needed.

7. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• withdraw your consent to our use of your information; and
• ask us to delete information we no longer need.

To make a request, contact us using the details below. We will respond within the timeframe required by applicable law.

9. Children's privacy

The Website is intended for businesses and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date shows when it last changed. Material changes will be posted on this page.

11. Contact us

For privacy questions or requests, contact:

ForgeSpex
privacy@forgespex.com